Refund policy

We want you to be happy with NetixVPN. If you’re not, here is how to get your money back.

30-day money-back guarantee

If you open a support ticket within 30 days of your first order of a plan and ask to cancel, we will close the plan and refund your payment in full.

• The guarantee applies once per customer, to the first payment for a plan.
• It does not apply to accounts we have closed for breaking our acceptable use policy.
• Refunds go back to the payment method you used, within 14 days of your request. Your bank may take a few more days to show it.

Renewals

We email your renewal invoice before your plan renews, and you can cancel at any time before the renewal date. If a yearly or longer plan renews and you didn’t mean to keep it, contact us within 14 days of the renewal payment: we will cancel the plan and refund the renewal, less a fair amount for any use since it renewed. Monthly renewals are not refunded, but you can cancel so the next month isn’t charged.

Your legal rights

This policy adds to your legal rights as a consumer and doesn’t replace them. See section 6 of our terms of service for your 14-day right to cancel.

How to ask for a refund

Open a support ticket from your client area, or email [email protected] from the address on your account.